We're seeking a reliable, detail-oriented Patient Care Coordinator/Front Desk Associate to join our team in a long-term, part-time role. This position supports a busy, family-centered practice managing two doctors and one massage therapist. We serve a high volume of prenatal, pediatric, and family patients, and this role is essential to keeping our day running smoothly.

This is not a basic front desk role. You'll be a key operational asset, managing multiple responsibilities with flexibility and grace, prioritizing patient experience, and supporting our providers and team.

Position Overview

The Patient Care Coordinator works closely with the Office Manager and clinical team to support daily operations, patient flow, and front-office systems. This role requires someone who:

• Can manage several tasks at once without losing focus

• Is comfortable with frequent schedule changes and real-time adjustments

• Responds to busy or unexpected situations with solutions, not frustration

• Understands that healthcare environments require flexibility and adaptability throughout the day

• Is tech savvy and can easily and efficiently resolve minor issues that may arise during office hours, while continuing to offer quality customer service

Key Responsibilities

• Scheduling & Coordination – Schedule and coordinate patient visits for two doctors and one massage therapist

• Dynamic Scheduling – Adjust schedules throughout the day as patient needs and clinical flow changes

• Payment & Account Management – Collect payments and manage patient accounts accurately and professionally

• Patient Experience – Provide a calm, welcoming experience for patients and families, ensuring a positive first impression

• Family Support – Assist with babies and children when appropriate, demonstrating patience and care

• Facility Management – Maintain a clean, organized, and professional environment

• Team Support – Support the Office Manager with operational tasks, problem-solving, and coordination

• Clear Communication – Communicate effectively with the team to keep the day moving efficiently and address any concerns

Who This Role Is For

This role is an excellent fit for someone who:

• Is highly reliable and consistent with their schedule

• Handles fast-paced, unpredictable environments without becoming overwhelmed

• Can change direction quickly and professionally, without complaint

• Takes responsibility for their role and follows systems closely

• Wants to grow within a practice and build a meaningful long-term role

• Genuinely enjoys supporting families and has patience with babies, children and pregnant patients

• Is open to and responds well to constructive feedback

• Is a fast learner and has experience working in a healthcare setting/is familiar with or able to quickly pick-up scheduling systems and processes

• Perk but not required: birth doula, or prenatal/postpartum experience

This role may not be a good fit for someone who prefers slow-paced work, fixed routines without change, or who becomes easily frustrated when plans shift.

Schedule Expectations

• Part-time position with consistent weekly hours, Tuesday - Friday

• Dependability and reliability are essential for this role and our patients

• Flexibility to accommodate occasional scheduling needs

What We Offer

• A supportive, professional, and structured work environment

• Clear systems and thorough, ongoing training

• A team culture built on accountability, communication, and care

• Meaningful work supporting families, babies, and women at critical life stages

• A practice that values your contributions and shows up for you

Our Non-Negotiables

• Reliability and punctuality

• Ability to manage multiple tasks simultaneously

• Willingness to adjust priorities throughout the day

• Professional communication during busy, high-stress moments

• Respect for systems and commitment to team collaboration

• Genuine care for patient experience and team success

Benefits

• Employee discounts

• Paid training

If you would like to be considered for this position please click the link below to complete our online application.

Be sure to read all instructions and answer all questions.

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